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Terms & Conditions

If you’re not entirely satisfied with your order then please contact us for a quibble free refund. You must do this within 7 days of receipt of your order. We don’t require return of the meat but as a small business, we would appreciate you giving us your feedback on how we can improve things next time.

If you choose a recurring box (fortnightly or monthly delivery) an account will be created for you with Realex our payment gateway. They will store your card details securely. Your card will be billed automatically 2 days before each delivery date. You can cancel the box at any time by logging in to your account . If you wish to vary the contents of your box or take a holiday, please contact us via email or telephone. Note we need at least 1 weeks notice to make changes.

There’s a minimum two day turn around between ordering and delivery. So for Friday delivery order by close of play Tuesday. If you miss the deadline, the order will be delivered the following week.

Your email address will be automatically added to our mailing list. We’ll only send out what we think is relevant information and we’ll never pass your email to anyone else. Follow the unsubscribe options at the base of a newsletter if you wish to opt out.

To ensure your meat is kept in the best possible condition, we deliver your order in an insulated box. If you DON’T need the box, please tell us in the checkout notes. You’ll be saving our costs and helping the planet at the same time.

Delivery Details

Our standard delivery is on Fridays. We use your postcode to decide your delivery options. Delivery is free in the Chew Valley and Bristol areas and there is a courier charge for the rest of Mainland UK. See below for full list of postcodes we cover. Delivery is between 7am and 7pm on the day. If there are any special instructions on where to leave your box, please add them during checkout. Note that payment for repeat boxes is taken on a Wednesday, with delivery on Friday as usual.

To qualify for free delivery there is a minimum spend of £40 or delivery charge of £7.50 to apply.

Coupons

If you have a coupon please enter the code during checkout. 

Ordering Details

There’s a minimum 2 day turnaround between order and delivery. So you’ll need to order by 12 midday Wednesday for Friday delivery etc  Orders placed on a Thursday onwards wont arrive until the following Monday.  We will attempt to call you to confirm .

TEMPORARY Boxes – in case you’re out.

Our normal service is to supply your meat in an insulated box however at this unprecedented times we are unable to get a delviery of insulated boxes so will try our best to drop off on your doorstep when you are present by us ringing you on your mobile or landline.  If you need us to leave it somewhere safe it is important you inform us on your notes.  You’re also welcome to leave out your own cool box. If you’re going to do that, please add to the delivery note.

Note, all meat is delivered fresh and is suitable for home freezing as needed.

Insulated Boxes – in case you’re out.

Our normal service is to supply your meat in an insulated box which will keep it cool for at least 24 hours. We don’t charge for the boxes, so you also help the environment by leaving your previous box out for us, we will gladly recycle them for you. You’re also welcome to leave out your own cool box. If you’re going to do that, please add to the delivery note.

Note, all meat is delivered fresh and is suitable for home freezing as needed.

Postcode List

We currently deliver free to the following postcodes. If you live very close to one of these areas, you can always get in touch to see if we can add your area to the list.

Chew Valley and South Bristol: BS25, BS39, BS40, BS41, BS48 and BS49 codes.

Bristol: BS1 – 9, BS13, BS14 and BS99

For the rest of Mainland UK there is a courier charge which will be added during checkout. Sorry we’re not currently able to deliver outside of Mainland UK.

Whilst every reasonable effort is made to keep to any delivery date and time, as a small business we can’t be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any requested delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Cancellation and Refunds

You are able to cancel your order up to 24 hours prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by phoning us on 01761 462 367. If you are not satisfied with your meat after delivery for any reason, please contact us within 7 days and we will usually be able to arrange a full and prompt refund.

Repeat Boxes – Details and Questions

Once you’re on the product details page for a box you can select if you’d like a one off box or receive it fortnightly or every four weeks. If you order a recurring box you’ll be prompted to enter your credit card details during checkout. Your card details are stored securely by our payment gateway.

How Do I Cancel My Box?

If you need to cancel your repeat box at any time, login to your account page, find the order and click on the cancel button. If you have any queries please don’t hesitate to contact us via email meatbox@storybutchers.co.uk or phone 01761 462 367

Can I Adjust The Box Contents?

Yes, if you email us details of how you would like to change the order we will normally be able to do this for you. Please give us at least 1 weeks notice before your next box payment is due to make changes.

What If I need to take a holiday?

The simplest way is to email us on hello@meatboxbristol.co.uk with your holiday dates and we’ll do the rest.